Superior Customer Service for Finance Institutions
With so many options available on the market creating long-term customer loyalty is a challenge for banks and financial institutions. Institutions which are getting ahead are utilizing artificial intelligence to optimize customer service. MOSI Hub Intelligent Systems Virtual Assistant will aid your consumer to get things done efficiently, and with it creates a competitive advantage for your institution.
Financial services at your customers ease
Appointments & Communication
Make it easier for your customers to schedule appointments and automate interactions for your team members.
With our solution, your customer can schedule or change appointments, receive reminders of upcoming appointments. Our solution will assist you to collect contact details and other sensitive financial information from your client and to perform satisfaction surveys.
Make it fast and simple for your customers to enroll in programs and services, collect information, easily modify account information, login and password settings.
Transactions and Transfers
Using our self-service solutions, customers can get answers to frequently asked questions, view transactions history, handle balance inquiries.
Provide quality service to your customers by locating nearby branch offices, giving directions via text, chat, email and provide information on office hours, services, addresses and phone numbers.
More than 80% of consumers state that no matter if their request is handled by a virtual assistant or a live agent, as long as the issue is resolved quickly.
More than half of consumers are comfortable making payments via virtual assistants.
Majority of consumers are willing to replace passwords with more convenient authentication methods.
Start boosting sales and saving cost